We deliver both Australia-wide and internationally. Every order is dispatched via either Aus Post Express or Parcel Post and we aim to get every order to you as quickly as possible. We offer free express or Parcel Post delivery for orders over $75, or a flat $10 fee for everything under this. Sometimes we find your items from our stores to ensure our bestsellers are always available, this may mean your order takes slightly longer to get to you. All our items are tracked so you'll always know when it's on the way (bar technical gremlins).
Here's all the important stuff:
Australian Express Post
When dispatching from the online store, orders placed before 2pm (on a business day) will be delivered the next business day. Please note that if we have found your items from one of our retail stores, it may take 3-4 business days to reach you. We'll always do our best to get it to you as quickly as possible.
The next business day service applies to all major metro areas and capital cities in Australia. Orders placed after 2pm each business day will be delivered within 2 business days from the time of order (excluding weekends). Deliveries to areas excluded from the above policy will be delivered according to AusPost delivery routes and generally within 2-5 days. Unfortunately we cannot deliver on a public holiday. In this instance please expect your delivery on the next business day.
For Australian deliveries, all orders under $75 will incur a $10 shipping fee and your order will be sent out via Australia Post in most instances. For all orders over $75, delivery will be FREE.
Once your product is packed and dispatched (this will happen on the same business day we get your order if your order is prior to 2pm), we will send you an email, with a unique tracking code and a link for you to track how far away your order is to your door.
If you are not around to take delivery of your parcel, it will either be left in a safe location or you will be left a calling card telling you how you can pick up your General Pants parcel..
Delivery costs are approximately $20 to New Zealand and approximately $25 to all other international destinations, dependent on weight. Prices quoted are in Australian dollars.
Approximate time for delivery for International orders is 8 - 10 working days.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
Countries where customs or import duties are liable will be indicated at checkout along with the value limit at which duty is payable. Any customs or import duties are charged once the parcel reaches its destination country.
Click Frenzy Orders
Please note that all orders placed during the ‘Click Frenzy’ sale period do not qualify for same day or next day shipping.
If you order during this period you can expect to receive your goods within 3 – 5 business days from the date of purchase.
Please contact our customer service team on 1300 191 468 with any questions.