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DELIVERY

DOMESTIC DELIVERY
 

Orders shipped within Australia are delivered via Australia Post's Express Post service. See the table below for further details of this service:

Order placed Estimated delivery time* Delivery to** Can I track my order? Is a signature required on delivery? Cost
Before 2pm AEST Mon to Fri 1 business day All major metro areas and capital cities (excluding Perth metro which estimates delivery within 2-3 business days) Yes Yes FREE for orders over $75 or $10 for orders under $75
After 2pm AEST Mon to Fri 2 business days All major metro areas and capital cities (excluding Perth metro which estimates delivery within 2-3 business days) Yes Yes FREE for orders over $75 or $10 for orders under $75
Weekends 2 business days All major metro areas and capital cities (excluding Perth metro which estimates delivery within 2-3 business days) Yes Yes FREE for orders over $75 or $10 for orders under $75

*The above delivery times are reflective of all orders dispatched from our online warehouse. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.

**The next business day delivery service applies to all postcodes within the Australia Post Express Post delivery network (see here for a list of applicable postcodes). All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel). For more information on delivery times and full terms and conditions of this service, see the Australia Post website here.

Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.


INTERNATIONAL DELIVERY
 

Orders shipped to countries other than Australia are delivered via DHL's Global Express Shipping service. See the table below for further details of this service:

Your location Estimated delivery time* Can I track my order? Is a signature required on delivery? Cost
New Zealand (Zone 1) 2-3 business days Yes Yes $20
Asia (Zone 2) 2-3 business days Yes Yes $25
USA & Canada (Zone 3) 2-5 business days Yes Yes $25
UK & Europe (Zone 4) 2-5 business days Yes Yes $25
Rest of the world (Zone 5) 3-7 business days Yes Yes $25

*The above delivery times are reflective of all orders dispatched from our online warehouse. In the instance where we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days for delivery of your order. Please note, estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.
 

CUSTOMS AND IMPORT DUTY
 

Please note that international orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable. While we endeavour to inform you of any customs or import duties and the value limit at which duty is payable at checkout, we cannot be responsible for reimbursing any additional costs charged on delivery of an order that were not indicated prior to checkout.
 

AUTHORITY TO LEAVE (INTERNATIONAL ORDERS ONLY)
 

We strongly suggest selecting a business address that is occupied between the hours of 9am – 5pm Monday to Friday as your nominated delivery address. While our couriers will make every attempt to contact you if you are not present at your nominated address at the time of delivery, your parcel will be left in the safest location possible in the event we can’t reach you. In this instance, we do not accept liability for lost or damaged items.

 

PRODUCT AVAILABILITY

Due to licensing restrictions, some products are unavailable for shipping to selected countries. All items that are not available for shipping to a particular country are indicated on the product page and will also be removed from your shopping bag at checkout.

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