For orders within Australia
Once you have ordered your product online, we know you will want it in a hurry so we’ve teamed up with Australia Post Express Post Service to offer next business day delivery for all Australian capital cities and major metro areas. For those regional, rural and more remote customers we will pull out all stops to get it to you as quickly as possible.
For a full listing of how fast we can get your exciting package to you and information on all the areas not covered by this service , check the AusPost site (all orders originate in Melbourne).
The Offer
Orders placed before 1pm each working day will be delivered the following working day to all major metro areas and capital cities in Australia.
Orders placed after 1pm each working day will be delivered within 2 working days from time of order to all major metro areas and capital cities in Australia.
Orders to areas excluded from above policy will be delivered according to AusPost delivery routes – available here – and generally within 2-5 days
Orders placed on the weekends will be handled along with all orders placed up until Monday, 1pm, and will be delivered by Tuesday, if you are located in a next business day delivery zone (all capital cities and major metro areas)
The Cost
Delivery for orders over the value of $75 are free.
Orders under $75 will incur a $10 delivery charge.
How to track the status of your order
Once your product is packed and dispatched (this will happen on the same business day we get your order if your order is prior to 1pm), we will send you an email, with a unique tracking code and a link for you to track how far away your order is to your door.
What if I am not home when the order is delivered?
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, Australia Post will leave a card with a unique barcode which you just need to take to the nominated Australia Post branch and pick it up.
International orders
General Pants Co. Online are now offering shipping internationally on selected brands on our site. Brands available for shipping internationally are:
Mens
Arvust
Arvust Black
Line
Piece by Piece
Standard
We Rob Banks
Found
Beta State
The Library
Womens
Agent Ninteynine
Alice in the Eve
Don’t Ask Amanda
Mimi Loves Jimi
Subtitled
Neon Hart
Shipping costs are $20 to New Zealand and $25 to all other international destinations. Prices quoted are in Australian dollars.
Prices do not include relevant overseas custom duties and/or other taxes that you may incur.
Approximate time for delivery for international orders is 8 - 10 working days.
The prices quoted on our website are inclusive of GST which is a tax only applicable for Australian purchases. This tax will be removed from the price of the product once it is placed in your shopping cart.
What if I need to talk to someone about my order?
For any questions, feedback or concerns you can either call us on 1300 191 468 or email us on onlinestore@generalpants.com.au and one of our customer service team will be able to answer any questions you may have.